No meeting audio is captured

No text appears

1. Check the Microphone permission.
   • Mac: if you see Microphone access needed, click Open System Settings and turn on the microphone for Sonasi Meetings in Privacy & Security → Microphone.
   • iPhone and iPad: if you see Microphone & Speech needed, go to iOS Settings, find Sonasi Meetings, and turn on Microphone and Speech Recognition.
2. Watch the level meter (Mac) or the waveform (iPhone, iPad). If it doesn't move, the wrong input device may be selected.
3. Mac: if you see Couldn't start recording — the current audio input device couldn't be used, open Settings → Audio and choose a different microphone, such as the built-in one.
4. Wait a few seconds. The first time you use a language, the app needs to prepare the speech model (Preparing speech model… or a percentage download bar).

Your text shows up but the other side's voices are missing (Mac)

The usual cause is that the Screen Recording permission hasn't been granted. You'll see the banner Call audio is off — grant Screen Recording to capture remote speakers. See Capture call audio on Mac.

Also check that the Include call audio switch in Settings → Audio is on.

Echo

The speaker plays the other person's voice and the microphone picks it up again. Use headphones, or turn the speaker volume down.

The permission dialog doesn't appear again

If you denied a permission once, the system doesn't ask again. You have to turn the permission on manually in system settings, as in the steps above, and then try recording again.

Mac: unclear error when Speech Recognition is denied

On macOS 15 to 25, on-device transcription needs the Speech Recognition permission. If you deny it, the app may not show a clear error and simply shows no text. Check System Settings → Privacy & Security → Speech Recognition.

iPhone and iPad: interrupted by a call or a headphone change

The app doesn't yet fully handle a recording session being cut off by an incoming call or by plugging in or unplugging headphones. If this happens, stop and save the recording, then start recording again.

Still stuck? Report a problem and include a description of your device, the OS version, and the steps you've tried.